Baylor Surgicare At Oakmont

These folks rock. The staff here fantastic. Debbie is so awesome and caring. Kay (operating room nurse) super great attitude, caring also. Overall experience is way past awesome. The entire staff including the doctors, anathesologist, nurses in the back have a wow attitude and super caring not just for the patient but for caregiver with them.

Fantastic experience from start to finish. The registration staff, nurses, and everyone was super sweet. Amy and Debbie were sweet nurses. Justice was so funny and kept my anxiety down. The building was very clean and nice. Everyone was very caring and respectful. Highly recommend this location!

(Specifically for Oakmont location in SW Ft. Worth) Had a surgery this morning and every step of this process - both in the planning and execution - was 5-star quality. I have a medical/surgical background and am a director in a major medical center. Every single staff member was so impressive in their respective role that I found myself wondering, as a manager, how they achieve, across ALL staff, this level of dedication, technical competence, compassion, personable demeanor, attention to detail at EVERY step, and general excellence in patient care. However they achieved this - it is worth emulating. I saw a prior review with a billing complaint a couple years ago but I was very satisfied with the detailed level of billing. They asked me to bring in the receipt of what I paid at my physician’s office and made sure that had been applied toward my insurance deductible (since payments were in quick succession and they weren’t certain it was properly reflected in the system). I appreciated not having to hassle with sorting out a refund from insurance after the fact. They also were clear about the itemized billing for medical apparatuses they sent with me for use at home vs. procedure costs.

The staff was friendly, however, DO NOT trust their billing department. I insisted the claim be submitted before the surgery so my copay was accurate so there were no surprises. They said they did so, I paid my copay, had the surgery (which went exactly as planned), and months later received an additional bill, exactly what I warned them against. They did it anyway and attempted to blame my insurance, claiming they gave me an estimate. Nope, I wouldn't have went through with the surgery without numbers that were at least in the ballpark. The bill ended up being more than double what I paid up front. Use these people at your own risk.

I went with my grown son to have surgery and he got a call from his wife that thought she was miscarrying right before his surgery and I told them and they scrambled so fast to get my sons IV out and said just go be with her and we’ll call to reschedule. I was so incredibly impressed with their compassion. Their baby is fine. Hallelujah to Jesus Thank you all for getting us to the hospital so fast.