Baylor Scott And White Surgicare Fort Worth

My experience here was amazing! I've never encountered such a personable, comforting, and professional team of health workers. It was my first surgery as well as my first time ever going under, and I couldn't have felt more informed and comfortable thanks to the team taking care of me. On top of it all, I was also told that (due to unfortunate weather complications) my surgery had to be rescheduled another month in advance. They instead fit me in on a day they were closed later that week and came in to carry out the procedure anyway. Overall, I was very impressed with my experience at this location. My one and only complaint was with the receptionist. I am only 19 and don't have the most experience with filling out paperwork, and she didn't fail to make me feel a little stupid about it.

I am not sure I can suggest any improvements for this facility. The staff was amazing; professional, caring and organized. I was told exactly what would happen and what to expect. The facility is in great shape and was well planned and laid out. As for the people who are griping about wait times- do you really want your doc to be in a hurry when they are working on the person before you...or on you? Don't you want the staff to take the time to properly sanitize everything before your surgery? Do you think that every surgery takes a specific amount of time and never runs over? I suggest you be patient...and let them do their jobs right.

Appointment was for sinus surgery @ Baylor Scott & White Surgicare at Fort Worth TX. Appointment time was 1:30. I arrived at 11:30 and by 12:00 they checked me into the pre-op room. During the next 30 minutes I was made comfortable and hooked up with an I.V. I spoke with the Anastasia doctor and that was the last time anyone checked on me until 4:30. That's 3 hours without seeing anyone from the medical staff & my headaches got worse, blood sugar dropped, my back issues began to surface, and I was freezing cold. At about 4:30 they took me to the operating room, and they were running very late. Before the Anastasia was given, I ask the doctor to explain what was about to happen during surgery, but he didn't have time to explain. He told me that I could go ahead with the surgery or I could cancel and reschedule for another day. I was told during pre-op that the Anastasia could take up to 1 1/2 hours to recover and then they could release me. The gave me 30 minutes and wheeled me to the front door even though I had headaches, nausea and couldn't even sit up without assistance. The nurse in the recovery room kept looking at her watch, I think everyone was ready to go home for the weekend. My doctor never talked to me after the surgery to let me know if everything was OK. They were in a huge hurry and had little concern for their patient's welfare. I've had 5 surgeries in my life, and this medical facility is by far the worst I've ever seen.

Be prepared to camp out in the lobby for hours and hours. I am so disappointed in this facility, Baylor Scott & White Surgicare. The lack of professionalism from the doctors and scheduling staff should be put under review. The first red flag should be that you have ZERO control of your appointment time. They simply tell you they’ll call you literally the day before with some obnoxious time to arrive ONLY to sit in the lobby for two hours or more!! No matter if you schedule your day around this appointment, your day could be ruined messing around with this facility. I advise you to look elsewhere for your medical procedures.

I took a loved one in early this morning for a surgery. We arrived at 5:45 am, and the second we got to the front door, a sweet older lady opened the door and warmly greeted us, then had us check in. Everyone from the nurses, anesthesiologist and the doctor, was very friendly and made us feel at ease. The whole process was very fast and efficient, but thorough, and we didn't feel rushed. By the time we left, the waiting room was full, and I can see how that might reflect some of the bad reviews regarding wait time. However, I'd come back here even if I had to wait extra, because the professionalism of the staff would more than make up for it. Definitely impressed with the way this office runs, especially these days when good customer service isn't as common.