First Hill Surgery Center

It’s a nice enough facility and the staff was great the day of surgery. But they require a huge upfront payment and then you really have to fight for a refund after your insurance settles the claim. First Hill Surgery Center collected $3440 from me when I checked in for surgery. Ten days later my insurance settled the claim and sent the EOB to me and to FHSC. Insurance covered all but $1400 but it took FHSC 2.5 weeks to acknowledge receipt of the EOB, and I still had to call and ask them to process the refund, which the call center agent had to manually request and which will take another 10-14 business days. It seems unethical to collect such large lump sums from patients with little choice but to comply, and then hang on to that cash for months.

Surprised to see the reviews so low - my experience here was great. The nurses were really kind and made the experience better for me. The facility was easy to park in and easy to get to. The waiting room was very comfortable for my support person. Everything was right on time and the communication from staff was excellent. No complaints! No one wants to have surgery but if you’re going to have it, this is a great place to get it done. Extra thanks to my nurses Emma and Kathy (Cathy?) who took great care of me.

First Hill Surgery Center was great! They were very attentive and accommodating, and the facility is comfortable and well maintained. Things moved very quickly, and I think every member of my operating team talked to me before my procedure and were very kind about my anxieties. The only thing I'd say to be careful about is the cost estimate. They told me I'd owe about $940, which I knew was too high because I have a low deductible. They agreed to let me wait until insurance pays, so it ended up not being an issue.

Sad that Polyclinic itself is in decline and they are participating in this questionable practice of directing patients to a surgery center that is more expensive for most. Read the reviews.

a few days ago my spouse had a surgery at FHSC, in pre op, almost 45 minutes after receiving nerve block in RT arm, there was a code RED(which turned out to be a false alarm). they took her out of the building with IV running in LT arm, without her nurse to monitor her vitals, and RT arm completely numb, also the nerve block made her to feel dizzy and disoriented. Surgical facilities supposed to have a designated area for patients in that kind of situation and avoid sending them to street. After the operation when my spouse was in post op, the nurse who was assigned for her was so busy watching two or three more patients, so, she couldn't provide a good service. we asked her to provide us ice pack and some saltine crackers, but she forgot. A few times she got paged when she was talking to us and left in the middle of conversation. I was in post op room for more than an hour, and there was a paper to sign, paper supposed to have 2nd page to show explanation for some charges which was missing. the nurse forgot to ask me to read and sign the paper, after I left to bring my car to pick up my patient, she had my spouse, who was still under the influence of anesthesia medication to put her initial on the paper without reading the contents. I work in medical field, what I witnessed that day from First Hill Surgery Center staff wasn't professional.