Eye Surgery Austin

I will not be visiting Howerton again for my yearly exams. Between the multiple trips I had to make and the additional unexpected charge I incurred above my deductible, I'm not happy. The experiences with the staff and doctors in the clinic were professional and polite, but there was a $60 charge that I had not been made aware of prior to my appointment. Despite my having called the general line for the company to confirm that I would only be charged the $10 copay with my insurance and having been assured that the copay was all that I'd be responsible for in payment, I was on the hook for the additional $60 for a scan that was standard with the referral from my PCP. I would have searched for a clinic where that test was included in my plan had I been made aware of the additional charge. Further, this was the second trip I had made to the office, as Howarton has two branches in the Austin area, and the text confirmation I received about the appointment time did not indicate which location I'd scheduled with. I arrived to the first appointment at the wrong branch, and left without being seen or warned of the additional $60 charge for the procedure I'd incur when I returned. I was only made sure of the location when I called, again, the general line to confirm my destination that afternoon. For some reason the location was absent in the multiple texts I received confirming the time and date to which I'd agreed. Get it together Howerton; my eye health is important, as is my time. Trevor

Dr. Kelly is an excellent physician. He really takes the time and effort and doesn’t make you feel like he’s rushing through the day. He has a great bedside manner and inspires trust and confidence. His office staff is friendly and efficient and they were great about getting me in right away! My girlfriend had Lasik surgery with him. Her results are life changing! We are so grateful for his surgical excellence and kind attitude. Thank you!!

Worst experience I have ever had with a Doctor. Rude grumpy old man who needs to retire and refused to give me a clearance for another Seperate surgery. Wanted to lecture me about getting filler instead of getting my lower eyes done and I left furious. Everyone else there was lovely but the old grump needs to retire. He was AWFUL! He makes the whole practice look so bad and I feel sorry for anyone who has to work with that each day!

The best part of this visit was the optical technician (Leilani?). She explained everything really well, answered all of my questions and was extremely confident. After I saw her, the 1.5 hour really wasn't that bad,if you bring a friend with you. The staff is really awesome at this location!

Howerton Eye Clinic South Austin HI 35 visit was so horrible. They over Scheduled the visiting area was full of patients there was nowhere to sit down, and it was in the winter time. People are coughing without masks. Felt sorry and sad because Most of the patients were senior citizens. We waited for hours my appointments was almost 4 hours. And asked for additional payment of $60.00 plus your $40.00 copay. Beware of the extra charges! And the long wait Wait and extra charges. Bring a mask! don’t recommend.