Cheyenne Eye Surgery

My eye Dr at Albany eye care recommended I get Cataract surgery and got an appointment for me August 12 2025. I went and got all my tests done, no phone call for surgery all of August, September came around so I called and left a msg for Teresa letting her know I needed to see about my surgery because I would not have service out camping. NO CALL BACK. I called when we got back camping left another msg. I called beginning of October left another msg with Teresa, NO CALL back again. I waited another week then called my eye Dr at Albany, they called Cheyenne and I finally got a call back to schedule my appointment for surgery. Teresa told me the Anesthesia Department lost my paperwork, that’s all & good but why didn’t she get back to me when I left multiple msg. I finally had 1 surgery the end of October and the beginning of November, Dr Smitts has a great bedside manner, he made the surgery very relaxing.

So sad how far the customer service has gone down within just a few years. My elderly mother has been coming here for over 20 years. Her last exam she was told she could have her prescription to get her glasses unless she paid an additional $85 for the piece of paper she already paid for the exam. What is happening with the scamming of our oldest community members. Cheyenne eye clinic please do better people count on you. So broken hearted for my mother.

Dr. Miller and her entire staff was amazing, very polite and kind. Really impressed on how they treat their patients and families. Thank You

BEWARE they charge $80.00 for an eye exam, NOT part of what Medicare pays for cataract surgery, but they do the refraction test anyway, and they won't give you the prescription??? They cancel appointments without notice, the front office is RUDE and CONDESCENDING. PLEASE do not let parents go here, they are very deceptive and only worry about how many patients the can PUSH through in a day.

Today we had an appointment at Cheyenne Eye Clinic. This was the third time trying to see a doctor. Dr. Hubbard left at the first of this year. My husband was rescheduled with Dr. Cooper in May. When we showed up, we were told Cooper also left. We rescheduled for today with Dr. Smits at 9:40 a.m. At 10:10 a.m., we were told Glenn Hager was next. 3 more people were taken back ahead of us. We had to reschedule after waiting 45 minutes past our appointment time. First available was January. We will be finding another eye clinic. Very irritated, disappointed, and quite frankly feeling discriminated againt as Glenn uses a wheelchair.