White Marsh Surgery Center Series

I’ve been to countless doctors and hospitals with my parents and I’ve always been tasked as a translator for them - this is a common experience for a lot of folks I’m sure but this is the first time we were offered a translator not only at front desk but every step of the way including during surgery. The doctors and nurses treated my mother with respect and made sure she felt cared for and that she understood everything that was happening. The translators themselves were great! They shared the same respectful and friendly energy the doctors and nurses had. Not to mention it’s a free service! This is a great place to go to for any Vietnamese patients or patients that speaks another language than English

Unfortunately 1 star is the lowest rating. Here is a synopsis of my experience, I was assaulted with blows, pushing and squeezing on my body as I was being awakened by Ms/Mrs. C.Burns R.N/ nurse ratchet in white marsh surgery center. Moreover My elder family warned me about Hopkins and I've heard stories of how black people are treated poorly in there facility by their "trained" staff. I had surgery here about a month ago and I contacted Hopkins about the bruises I obtained from 'said nurse' once I recovered from being over medicated with anesthesia. Hence, the reason I couldn't wake up. This nurse lied in my file about me not cooperating, however I couldn't wake up. I thought as a nurse your supposed to have compassion etc for patients especially when their in a vulnerable state. I've taken my children from this Institution/facility and myself, I want care not mistreatment. Also Hopkins never addressed my issue after all of my efforts of communicating to them with my concerns pertaining to their staff. If this is what Hopkins is about, I don't want any parts of it.

The specialties offices are all amazing! The surgery center nursing staff is rushed and incompetent!! I was called the day before my surgery asked about my allergies then someone made the decision to cancel my surgery with the wrong information 4 hours before the surgery time! They were rushed im assuming and either mis heard or didn't care on what information they had in my chart or that I gave. I've been a patient at JH for 7 years and I've never experienced anything like this. terrible!

My name is Jessica Vargas. I had the most amazing experience here for my shoulder surgery. From the nurse, to the anesthesiologist, to my surgeon and his staff. They made me feel so comfortable and relaxed. Dr Wilckens was absolutely hilarious with his dad jokes. He held my hand through the pain and made me laugh up until I was asleep. His bedside manner is unreal.. Thank you!

We had a procedure for surgery center and all went well, on time and without incident. Only problem was after the procedure the glasses that the nurse put in a tray prior to procedure were not returned. We drove off and went for breakfast at the time realizing the glasses were not returned to patient. We tried calling and that was without any human being able to assist in the matter after listening to recording of who we could schedule with for a return call no sooner than next day promised. I did get one live person who could not give me a number to the desk at the white marsh because she said she didn't have it...really? What a nightmare trying to get a real person to help. I guess if there's not a 911 emergency there's no need to talk.