Ut Health Austin Ambulatory Surgery Center

🧪 Ask Amy vs. Lab TechAmy: Laziness mixed with disrespect 🩺 • 😊 Doctor visit: Fantastic. Kind. Competent. Actually did doctor things. 10/10, no notes. • ⏰ Time stamp: 4:51 PM. Doctor: “The lab is open until 5.” Me: Perfect, let’s wrap this up. • 👀 Enter Lab Amy: 4:52 PM Already getting her stuff together to leave. Bent over. Facing away. Spiritually clocked out. • 🙋‍♀️ Me (politely, like a civilized human): “Excuse me ma’am, are you closed?” • 😐 Lab Tech Amy: “Yeah. Go to the 9th floor.” (Translation: This sounds like a you problem.) • 🚪 As I’m walking out—because I have manners—I ask: “When does the 9th floor close? I don’t want to get there at 5 and make someone stay late.” • 👻 Response: Ignored. No words. No eye contact. No soul detected. • 🧻 The medical task she refused: A urine sample. Not surgery. Not an emergency trauma. Literally pee in a cup. • 🙏 Thank God I wasn’t elderly. • 🦽 Thank God I didn’t have mobility issues. • 🚶‍♀️ Thank God I could physically get sent on a scavenger hunt through the building. • 🧠 Let’s be real: If I were elderly, disabled, or struggling to walk, this wouldn’t be funny — it would be dangerous. • 👶 “If Amy’s excuse is she have a kid to get to.” So did I. I was a single mother. Worked in the medical field for over 20 years. And somehow never refused a patient—especially over something this basic. • 🚨 Reality check: Office hours say 5 PM, not “whenever Amy feels like changing clothes.” • 🧠 What Lab Amy demonstrated: ❌ Laziness ❌ Inconsiderate behavior ❌ Disrespect for patients ❌ Zero medical professionalism • 🏷️ Yes, her name was Amy. The irony is strong, but she is NOT an Ask Amy. • 🤔 How she still has a job? Unknown. Because if I had done that back in the day? 🚫 Terminated on-site. Badge revoked. Lunchbox still in the breakroom. ✨ Ask Amy Final Verdict ✨ If you can’t stay until the last patient is done… ⏰ If taking care of patients feels like too much work… 😮‍💨 If sending people elsewhere is easier than actually helping them… 🚪➡️ 👉 You should not be working in the medical field. 🏥❌ Lab Tech Amy might want to explore a new career path— because patient care clearly isn’t it. 🧪🙃 ✨ Care isn’t optional. ✨ Accessibility matters. ✨ Professionalism isn’t seasonal. — Ask Amy 💅🔥

My experience at UT Health, particularly with Dr. Ethan Meltzer's office, has been consistently outstanding. From the moment you step into the facility, you're greeted by a very nice medical environment that is both large and impeccably clean. This attention to detail immediately sets a comforting tone. What truly distinguishes this facility for me is the incredible support I receive for my multiple sclerosis. I'm not just seeing one doctor; I have a whole team of specialists dedicated to MS care. They've been my number one advocate since day one, always prioritizing my well-being and actively involving me in treatment decisions. The staff is consistently friendly and welcoming, making every visit a positive experience. It's incredibly valuable to have such a cohesive and compassionate group managing my complex needs. A unique and immensely helpful aspect is having access to a therapist who specializes specifically in MS. This integrated approach ensures that all facets of my health are addressed, from physical symptoms to emotional well-being. While I do wish the parking garage was free or that they offered validation, the $4 fee is a small price to pay considering the prime location and the ease of accessibility, especially when I utilize handicapped parking. The overall convenience and the exceptional quality of care I receive here far outweigh this minor inconvenience. UT Health and Dr. Meltzer's team have truly made a significant difference in my journey with MS.

Ophthalmology: Dr Aung and Crowell are excellent. The back office staff (insurance, billing) is seriously incompetent and uniformed. Their last minute notification of inability to get insurance approval, and allow the appointment to continue as a self pay without my consent, is unacceptable. I was led to believe that billing and insurance was taken care of, and the front desk charged me my normal copay (just like my first visit with Aung). Apparently, when you see a different Dr. within the same office there is some difficulty in getting insurance approval even though they have all the information. Triple check that their billing/insurance department has an approval prior to showing up to your appointment.

Dr Navid Valizadeh is a Neurologist for Multiple Sclerosis at the Neuroimmunology Center. After my previous neurologist retired, I was recommended to UT Health and their neuroimmunology center. My choices to pick a neurologist were slim to none. The only neurologist at the time accepting new patients was Dr Valizadeh. My first few appointments were fine and I felt like I was in good hands to continue tracking my Multiple Sclerosis. However, the medication I take has a common side effect that increases my risk of getting upper respiratory tract infections/lower respiratory tract infections. When I sought a work accommodation after returning to office 5 days a week to help limit my exposure to contracting these types of infections from people in an open office environment, Dr Valizadeh refused to help accommodate me in any way and would not even attempt to fill out the accommodation request form stating “he felt he would be lying” to fill out any part of the form for the reason of me being immunocompromised or the increased risk of respiratory infection. How could a specialist in neurology be this unsupportive to his patients? Isn’t a doctor meant to be your advocate for your health? I’ve contracted multiple upper respiratory infections through out the year while waiting to see a new neurologist elsewhere. If you want a neurologist that puts up a front initially to gain your trust but when you seek additional support for your health care needs, you are turned away because he feels like his integrity as a doctor may be affected by trying to fight for your needs, then this is the neurologist for you. He should be ashamed to call himself a neurologist or a doctor. Instead he just cares about that insurance money and money from the pharmaceutical industry.

The providers I've encountered are all great but the appointment and phone systems are a disaster. Most appointments couldn't be made online but the phone system, after the first operator, usually take a relatively long time to get to the next operator who may not be helpful. The internal communication is very messy as well, as the appointment maker is telling me exact opposite things as the provider at times. I am keeping part of my care in the system for the short run but I'm transitioning out of it for I am sick of the inefficient appointment system.