Sheepshead Bay Surgery Center

Had eye surgery with Dr. John Kung here. Doctors and nurses and the procedure were good. Bedside manners needs improvement at Sheepshead Bay Surgery Center. We were there for 5 hours for a procedure and after the surgery, Stephanie in the front desk lied to us and wanted us to wait longer for another patient so she can pair us up in a cab to avoid calling for another car. There was an issue with billing. I had to get Olga on a conference call with BCBS regarding a deductible. They were, of course, wrong. They wanted to charge me over a $1,000, but my responsibility was only $111. Dr. John Kung good. Facility customer service needs improvement. Better communication is needed too. There were older patients there who haven't eaten or drank all day, at least keep them updated on delays.

Surgery itself was good but their car service is horrible. Had to wait over an hour because they're trying to group you w another patient going to the same borough, I guess to avoid the manhattan congestion fee. We had to return to manhattan and the patient that came down 45 mins after us had car service immediately.

The staff on the reception desk not friendly and rude.Terrible receptionist. I had surgery there on July 6, 2020.With no real explanation they persisted to pay some ($230) money upfront when you came to surgery, other way no scheduled surgery on this (planned) day. Receipt that they gave me does not say for what they charged me. My doctor participated in my primary and secondary insurances on the facility where located Sheepshead Bay Surgery Center.So I do not have deductible for participated facility, only copay $25. But at that time I did not have choice and paid upfront.. I am going to complain about this issue to insurance company and also disputed with credit company. But doctor and medical staff are the best and very professional. So, try to avoid to use this Sheepshead Bay Surgery Center facility. PS: I forgot to say, I know only one company that charged upfront of service. Its Funeral Service.

My mother in law was scheduled to have an eye surgery a few days ago. What an exceptional and courteous health care team! She has had such great surgical experiences there twice. I would highly recommend this surgery center. It is a very clean and efficient site. The front desk, nurses and doctors were very pleasant and friendly. They made this process very smooth.

The old lady at reception was super disrespectful cursed me out for nothing management has to get she replaced asap if they don’t wanna run out of business