New Albany Surgery Center

Would you like to be discharged in the dead of night, in the cold, 24 hours after knee replacement surgery? This is what they did to my 65-year-old mother. When her medical transport didn't show up to take her to the rehabilitation nursing home, it was someone's bright idea to cram her into an Uber. I would expect a surgery center to show some kindness, care, understanding and a capacity to THINK at least about contacting the transportation company. I guess the expectation to treat people with dignity and respect is too far fetched! Find a different place if you want to be treated like a person and not a money dispenser.

Staff was friendly. But... I told everyone I get sick from anesthesia. They did give Zofran and patch behind ear. I started vomiting in recovery. Sent me home vomiting. Vomited all night. I was freezing in recovery. Uncontrollable shaking . With the side effects of surgery I think I should have been kept overnight. Rush you in rush you out. The surgeon is part owner of center. It's all about headcount. I regret having my procedure done.

It was April 2020, and COVID was in high gear. But I had a torn rotator cuff that required surgery. It was the worst experience I've ever had IN MY LIFE. I was greeted by a nurse who asked me if I had my $6500. before they would see me. I was taken back, while my husband had to wait in the car. The nurses were busy talking among themselves and barely said two words to me. They didn't tell me what they were doing as they were doing things to me. At one point out of the corner of my eye, I saw a nurse approaching me with a huge needle and she proceeded to stick it in my neck (nerve block I found out later) Afterwards I was totally freaked out that I couldn't move my arm. The nurse yelled at me not to try to move it. I was wheeled back to the operating room fully alert. and then they wanted me to get myself onto the operating table. I was terrified. Finally I was pit under. I had to have the surgery redone in October and would not even consider New Albany SC. I went to the new Mount Carmel NA Surgery center and my experience was as different as night and day! They didn't demand payment before they would check me in, and everyone was so nice and caring, and I didn't have to get myself onto the operating table as I was blissfully asleep.

Had a total knee replacement here(2nd time). Every person there was helpful, kind & professional. Very clean. When i left i forgot to take my extra compression hose. The nurse BROUGHT IT TO MY HOUSE later that day! Great experience.

Had a surgery scheduled for out patient hip replacement, for about a month and a half. Gave blood for pre-screening (twice) and got clearance through my cardiologist. At 3pm the day before the surgery, called to ask about a time to arrive the next morning. Was told the anesthesiologist may not allow the surgery, because of my sleep apnea, and asthema conditions. At 7pm @Deb Langhals contacted me to affirm that it was cancelled. Talked with my cardiologist the next day. The reaffirmed they had no isuues with surgery. Talked with the anesthesiologist (finally) and he admitted that he and director were the ones to postpone surgery and wanted it to be in the hospital. (Of course, more money). Reason was because they have no equipment to handle a pulmonary issue if it occurred. Even said I more than likely would have been fine, but did not want to take the chance. That is all fine, but to wait until the eve of the surgery to make such a decision is very unprofessional. Loved ones and friends planned their work schedules around this surgery. All lost the afternoon before. @Dr. Michael Canone at Ortho Nuero New Albany should associate himself with a better facility. He and his team were great, along with @Deb Langhals. I asked Ortho Nuero for a refund. I'll get my hip replaced somewhere a little more professional than this MASH unit.