Bismarck Surgical Associates

On February 18th I had a trigger thumb release performed by Dr Pierce at Bismarck Surgical Associates. This was my 5th time using BSA. Dr Pierce is a fantastic surgeon, the concern is with BSA and their cost and consistent inability to adhere to scheduled surgery times. I was called the day prior by the scheduling nurse where I received pre-op instructions and a time to arrive, which was 12:15 for a 1:45 surgery. We arrived at 12:15, checked in and waited in the waiting area until 1pm until a pre-op nurse took me back and prepped me for surgery which included an IV and dressing in surgery gown, etc. Shortly after, about 1:30, I was visited by Dr Pierce's PA and the anesthesiologist. I laid in pre-op, unchecked, for over 90 minutes until 3:10 pm when I was taken in for surgery. My scheduled surgery was to be 1:45. At 3:25, surgery was complete and I was back in the pre-op room. I left the building, with my wife, at 3:40. Unfortunately, this is my experience with BSA in my previous visits. Actual surgery time has been late anywhere from 45 to 90 minutes in my previous visits. Additionally, in my research after, I have found that this surgery is most often performed in the doctor's under local anesthesia. The Orthopedic hand surgeon at Sanford here in Bismarck does so, and at roughly half the cost. There is no necessity to use IVs with calming anesthesia on a patient along with the same surgery prep used for more significant surgeries for such a simple procedure and put the unnecessary financial burden and strain and time commitment on the patient. I cannot recommend using BSA.

Staff very professional an very very nicemake you feel at ease an DR.Leidenix the same.was a way better experience than some people told me about.i can see bright vivid colors an farther than I could the last 2 years.Up close is wonderful.no squinting or straining...thanks all...Better than getting a new car!!

I am writing to express my concerns regarding the recurring issues with insurance billing and overall service at your facility. *As an aside, thank you for finally issuing my refund check of $211; this new note on refund was written on April 1st, 2025. Firstly, the persistent challenges in navigating insurance billing—both before and after service—are causing unnecessary stress. It is frustrating to receive calls from your collection agent, Ken, regarding amounts that appear to stem from overcharging. I have been instructed to return every three months, only for appointments to be delayed for several months instead. Additionally, I am required to visit the Pain Treatment Clinic—incurring separate bills—prior to scheduling an MRI review each year. Despite claims that these entities are unaffiliated, I was still required to see the Pain Treatment Clinic's PA. Whom I have written their also a review and will be contacting the Better Business Bureau and the Attorney General office and reporting these issues. Four years ago, I underwent back fusion surgery with rods, and since then, I have been charged $500 per visit, without sedation, while continuing to face harassment over these payments. This approach is both disheartening and unfair, placing an undue burden on patients. Furthermore, my experience at the Pain Treatment Center has been far from satisfactory. The nurses have exhibited unprofessional and dismissive behavior, making patients feel undervalued, and appointments are often pushed out by several weeks. While my initial visits were pleasant, the service has dramatically declined, especially when insurance charges were questioned. The injections I received last October worsened my symptoms. Now, only one week before my upcoming appointment, I am being asked to pay $600 for that visit, in addition to $900 for an appointment scheduled in May. These charges are still under review by my insurance, and it is not my responsibility to resolve billing overcharges. I strongly urge your facility to address these issues promptly and implement a transparent and patient-centered process moving forward. As a healthcare provider, maintaining professionalism and treating patients with respect should be fundamental principles of your business operations. Please consider this feedback carefully, as I will not be returning.

Just got home from surgery an hour ago, I will admit I was very nervous and apprehensive about the whole process since this was my first surgery. I want to thank everyone at BSA for taking phenomenal care of me. Thank you to my surgeon Dr. Carlson, my nurses Emily and Marley, and my anesthesiologists Dr. Carlson and Carla you are all top notch professionals! To anyone that goes to BSA just know you will be taken care of!

I had a cervical neck nerve block preformed two weeks ago. I was having a lot of nerve pain and neck spasms and migraine headaches by the evening of the procedure. I suffered through the weekend and talked to a nurse on Monday explaining the symptoms I was having and asked if this was a typical response to this type of injection. Her response to me was to contact my primary caregiver or go to the emergency room. I asked to speak to the doctor who gave my injection or the FNP who met with me for my initial appointment. I was denied permission to to speak to either of them. I called two days later and spoke to the same nurse and I was told once again to contact my primary caregiver or go to an emergency room. She said I could not speak to the doctor or the FNP. I am still in pain. DO NOT RECOMMEND!!!