Barranca Surgery Center

Went in for a procedure and it was great! All of the staff were warm and welcoming, everyone I interacted with was kind. Austin did a fantastic job and with placing my IV and keeping me from getting too nervous while I was waiting for it to happen. Chantelle (I hope I spelled that right) was also fun to talk to right after I woke up. Facility itself was well kept and clean, and my procedure went smoothly. Thank you again!

If you love your family member or care about hospitality do not use this facility. This facility only allowed me to check in my family member. I was told I could not stay in the waiting room. I was informed that they had waiting areas outside in the lobby of the building and outside the building. This was NOT true. There is no where to wait on the property and I ended up waiting in my car. The really tough part is that if you love your family member you know that they want and need the emotional support people with them before and after their procedure. If you want to facility that provides that quality emotional care shop elsewhere. The surgery center is structured like an auto repair shop where you have to drop your loved one off the counter and then picked him up in a wheelchair at the back door later. Covid has brought the worst of humanity out of some businesses. The business of medical care has clearly messed on the point of emotional and mental care. As of 7-1-22 they have a mask mandate. Seems reasonable as a surgery center Although they seem to not be following the science. Just lame mask mandate. I observed their staff Cross contaminating just about everything they touch including their own face masks. I personally would prefer them to just be breathing out germs and to be touching a petri dish of germs on their face. This review is as a family member and not a Patient. I will also have my family member write a review on her experience to provide a fair and balanced review.

Absolutely abysmal customer service driven by incompetence and a complete lack of concern for clients. Hold times are long and many staff are hard to understand. when I took my concerns to a supervisor, I was dismissed. Find somewhere else with a better staff.

I went in for a colonoscopy with Dr Saad and everyone in the front office and the back where they prep you were very friendly and considerate. Austin and Berkley, super friendly and considerate while prepping me before and after the procedure. I want to mention Austin did a great job putting in my IV, have had bad experiences before but he was excellent. There were others too but I don't remember their name. The anesthesiologist and the nurse came out and introduced themselves then rolled me back for the procedure, everyone was wonderful and comforting. The procedure went well, of course Dr Saad is the best as far as I'm concerned and used him for my two previous colonoscopies. Overall experience was great. The worst part of a colonoscopy is the prep you have to do the day, before not a fan.😒

The surgery staff was great! The front desk person took my cash payment, charged my cc the balance. THEN.. months later I received a bill because she did NOT record my cash payment (luckily I saved the receipt) and did NOT charge the full balance due. I spoke to the billing manager and sent her a copy of the receipt and never heard back. A few days ago I received a notice from collections!!!! I had to spent hours trying to get THEIR screw up fix!. Get everything in writing and ask for the amount due in writing up front and be sure they record your payment! I don't need this stress!