Aua Surgical Center

This was such a great experience. My husband went in for a procedure and every nurse/staff member we interacted with was so friendly and welcoming. Good customer service is becoming more and more rare so this was very refreshing.

HORRIBLE EXPERIENCE(S) Multiple bad experiences I had two appointments with Dr. Teeple. The first one he made me wait one hour in the little room until he graced me with his presence. The second appointment...1.5 hours. This man does not value your time. The people at the Amarillo Urology Surgical center are completely incompetent. My max out of pocket for in network is $2,500. Yet these jokers told me that to keep my appointment, I'm at $8,500. I told the girl that my max out of pocket was...and she argued with me and told me that I am wrong. Oh yeah, one more thing. When I scheduled the vasectomy consult, I was told that they charge $100 for the ability to hold the spot with the surgery center, but if I cancel I'll get the money refunded. Well, I cancelled the procedure when I got the aforementioned total, and now the people at Amarillo Urology are telling me that they will not refund my deposit. These people are into financial rape and will screw you out of every dollar they can.

I am a older retired senior and had my first surgical experience at AUA. I didn't know what to expect and was stressed. Everyone was so professional, kind and helpful. All of my questions were pleasantly answered. The doctors, (I have Dr. Whilhem) nurses and staff are so nice and make you feel really comfortable. Later the next day I received a follow up call to check on how I was doing. I can truly say AUA is topnotch.

If I could give them 10 stars I would. My husband got his vasectomy here and then months later had to come in for another procedure. Both times the personal were outstanding! They explained everything so well, answered any questions we might have. Treated us marvelous! He has seen Dr. Ford, and Dr. Wilhem, both are absolutely great doctors definitely recommend them so much. Shout out to nurse Itzel that was so polite, respectful, and a ton of help. If you need to see a Urologist don't hesitate to come here!

A huge thank you goes out to Dr. Natalie Gaines and the exceptional staff at AUA whom we spent our day with yesterday. Dr. Gaines did a surgical procedure on my husband. His post surgical care was phenomenal. His nurses, Analaya, Adam, Kenny and a strawberry blonde lady that we did not get her name, went above and beyond to treat my husband and get us home with confidence that we could handle his healing safely at home. These people are to be commended for their compassion and care.