ASC Development Company

I have been going to this office for going on 6 years Julienne Kayla has been my provider and she treats me with respect and listens and takes her time I'm a disabled veteran and can't hear and she's patient I'm also a nurse (retired) and everyone in that office has always treated me with respect Kristie and D go above and beyond to help even though they are busy and office manager ( I don't know her name) also helpful people who take blood pressure and even where you leave urine samples I mean I don't really understand some of the reviews but as for me no problem if I had any id give them a chance before writing it but it's communication that's what it is and you have to understand that they are just normal people doing the best they can do but unless you have worked their jobs how would you know? But I never experienced anything like I read and if staff wants to talk why not? Once the glass window is shut it's not public anymore but I don't know I can only say how I have been treated for 6 years but they will return phone calls if you leave a message I know that for sure that's my review good practitioner good staff doing the best they can

Todd

I have been going to this place for years and now and never really had a problem until recently. Do not expect anyone to ever answer the phone, it doesn’t matter if it’s 8:00AM sharp or 4:00PM in the afternoon they will not answer. Also to note you can’t email or leave a message to this place so if you have a concern or issues you are on your own. Was told I could cancel and reschedule an appointment and it was cancelled and I tried to reschedule but nobody would answer the phone and now I have a $75 no show bill that was sent to collections. Avoid this place at all cost.

John Doe

Been going here since 2003 or 2004. All I have to say is if any issues comes up ur on ur own. No one at this location will be helpful & count on no one ever answering phone even if #1 in cue. Leave a message LOL no one will get back to you, you end up clueless and you have to call back and then it’s another circle. Wait forever get hung up on or leave a message. This Facility was good first few years but the last 5+ years it’s been real bad service for anything. I’ve been through A good many of nurse practitioners so the turnover rate seems pretty high here too

Mike Peno

This office has become the worst. There are a couple of employees there that keep talking politics and how they wish our president would be assassinated. We support our president. Now when we walk up to the counter there are a couple that walk away from us and refuse to work with us. This isn't the first concerning things. Multiple times we have heard employees celebrating political assassinations and talking about how they wish it was the president. This hasn't been a one time thing. I take great issue with a doctors office that would let their employees speak like this. What happened to do no harm and do your best to help someone in need. They are literally celebrating a murder and wishing it was another person. And now on top of it some of their employee's who don't like our politics are refusing to even help us. They would prefer us to not come there and see us in serious pain. This is a serious issue. I think we will be following in the foot steps of another patient that left a review and looking for a new doctor. This is completely unacceptable. And google seems to be removing reviews that dont follow thier agenda. This makes me wonder how long this will last and how many others have been hidden. I also notice that the office must have fought to have that review taken down as I no longer see it and they have done nothing to fix the issue. Unless you want to have to hide your beliefs I cannot recommend going to this doctor's office. Its pretty obvious they only want to help you if you agree with everything they think.

Hagerstown Dude

I was in the office this afternoon with a family member for their appointment. And I heard one of the girls at the front getting loud and aggressive while on the phone and my attention was grabbed, she was yelling "How do you know the girl who hung up on you is black? Why can't she be just one of the girls up front hung up on you?" Then slammed the phone down. Another girl who stood behind her while on the phone started laughing and said something along the lines of "yea, I hung up on her too." They both laughed and laughed clearly enjoying the fact they hung up on someone out of frustration, and from what they were saying it wasnt the first time they hung up on someone because the person on the phone was upset or they wouldn't have called. And saying things like, they would hang up on her again. And calling her very nasty names and calling her a stupid B word. While watching the interactions they asked the other girl to call her and get her scheduled. I couldn't hear what she was saying because she was on the other side of the reception desk but it seemed to be a pleasant interaction with her. I am going to be talking with my family member to push for another pain office. And filing a complaint with their HR department. Especially if we can expect to be hung up on by people when we call for help. Its a shame because the doctors there are great. But with reception being the first contact to an office I would have expected more polite, professional, kind, and understanding people to be the face of an office, and to be talked about that way behind your back. That is completely unacceptable! They need to do better.

Mi Yuogh